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Privacy Policy

At AWAY, we value your privacy and are committed to handling your personal information with care and respect. This Privacy Policy explains how we may collect, use, and protect the information you share with us when making an inquiry, requesting availability, or contacting us through our website or direct communication channels.

Information We Collect

When you submit an inquiry or contact us, we may collect details such as your name, number of guests, special occasion details, check-in date, check-out date, and any additional notes you choose to provide. These fields are consistent with the inquiry details requested in the AWAY booking materials.

We may also receive contact details you provide directly, such as your phone number, WhatsApp number, or email address, when communicating with us through the website, WhatsApp, or social platforms.

How We Use Your Information

Your information may be used to:

  • review your inquiry

  • check availability

  • respond to your booking request

  • communicate with you about your stay

  • assist with special requests or occasions

  • provide relevant pre-booking information

The AWAY inquiry materials state that submitted details are reviewed and availability is checked accordingly, with a response provided within 24 hours.

 

Booking and Stay Administration

If your booking proceeds, the information you provide may be used to manage your reservation, prepare for your stay, and communicate important booking-related updates, including arrival details, guest information, and special arrangements.

Direct Communication Channels

If you contact AWAY through WhatsApp, Instagram, or similar channels, your messages and contact details may be used only for communication related to your inquiry, booking, or stay.

Payment Information

Booking materials mention payment terms and a security deposit, but payment handling may take place through direct communication or agreed payment methods rather than being fully processed inside the website itself. AWAY should only request and use payment information necessary to complete the booking process.

Data Protection

We take reasonable steps to protect the information you share with us and to prevent unauthorized access, misuse, or disclosure.